What are your returns/exchanges policies?
As we are a small business, we don’t offer returns or exchanges as of now. If you are unsure of a product, certainly feel free to contact us via our CONTACT page OR send us a DM on Instagram, we’ll get back to you shortly.
What if I want to cancel an order?
We can only provide you with a cancellation within 24 hours of placing that order. After 24 hours, we are unable to offer you a cancellation, be sure of what you have purchased. For all cancellation queries, contact us at email@example.com.
Do you ship internationally?
Yes we ship internationally to all countries! Our international shipping rate is $25 AUD worldwide. Duties and taxes are not included.
How long will it take for my order to be shipped?
PRE-ORDER: Pre-order items take 3-4 weeks for it to be shipped to you, times may vary depending on different products (specified in product description). If your order has a Pre-order item included, it will all be shipped together during the Pre-order time frame.
ALL OTHER ITEMS: For all other orders, allow 5-10 days for handling/packaging for the order to leave our studio + an additional 1-3 days shipping for Australia wide.
INTERNATIONAL: Allow 5-10 days for handling/packaging and for the order to leave our studio + another 14-25 days shipping. Locations may vary on shipping times.
*Delays may occur due to Covid-19.